It is possible that a registration link has not been received by a buyer or vendor, which means the personal / organization account has not yet been activated.


Note

  • There may sometimes be some delay in sending these links.
  • Always check that the e-mail address is spelled correctly and check for spaces.
  • Check to make sure that the e-mail did not end up in the spam inbox. If not, refer to the solutions below:

Solutions

  1. Go to the organization account and activate the personal profile after all.
  2. Ask the user to try again to log in.
  3. If the user still cannot log in, follow the final step.
  4. Enter the username in forgot password. A new link will be sent.